Frequently Asked Questions

Customer Service – Amoura Paris

How long will it take to receive my order?
All orders placed before 11 PM are processed the same day. Delivery time is estimated between 6 and 9 business days, depending on the time of year and order volume. During sales periods or periods of high demand, delivery may take slightly longer.

How do I return my package?
You have 14 days from the date of receipt of your order to return it. Returns are accepted, but return shipping costs are the responsibility of the customer. For a return to be accepted, the item must be unworn, unwashed, and in its original packaging.

What payment methods are accepted?
We accept payments by credit card (Visa, Mastercard, American Express), PayPal, and Klarna for installment payments. All transactions are secure to guarantee you a worry-free shopping experience.

How to contact us
For any questions or requests, you can write to us at info@amoura-paris.com We will respond as soon as possible with all the attention your message deserves.

How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking number to track your package in real time. You can also track your order directly from your Amoura Paris customer account.